Frequently Asked Questions
Everything you need to know about your Penfield order, shipping, and returns.
What is your standard shipping policy?
We offer standard shipping on all orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
You can return unworn items with original tags attached within 30 days of purchase. Please visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How should I care for my Penfield outerwear?
To maintain the quality of your gear, we recommend following the specific care instructions on the internal garment label. Most of our technical jackets should be machine washed cold and hung to dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
Do you ship internationally?
Yes, Penfield ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.